Frequently Questions

WHAT PAYMENT METHODS ARE ACCEPTED TO PAY MY ORDER?
Visa, Mastercard, American Express, Stripe, Paypal, and Debit Card. Your details are transmitted in encrypted form using SSL to protect your Credit or Debit Card information and ensure that third parties cannot intercept it.

Stripe is a technology company that builds economic infrastructure for the internet. Companies of all sizes, from startups to public companies, use Stripe software to accept payments, and manage their businesses online.

Paypal is a secure online account that stores and protects your bank, Credit or Debit Card details, allowing you to pay or get paid securely and easily without sharing your financial information. After choosing Paypal as a payment method in the payment area and after clicking on the “payment button”, you will be sent to the Paypal website, where you enroll in Paypal. After processing your payment, you will be returned to the Tokyo Arkade site where you can complete your order. You will receive an email confirmation from Paypal and an email order from the Tokyo Arkade online store.

HOW CAN I MAKE SURE MY PAYMENT DETAILS ARE SAFE?
The security of your data is very important. As a customer, you can make your purchases with confidence, in general, you can visit our website without leaving personal data, however, we need your details in the following actions:

* When placing an order
* When registering in the online store

All personal data is encrypted before leaving your pc and be transmitted over the Internet. To do this we use a recognized secure transmission SSL “Secure Socket Layer. Encrypted information regarding your order, name, address, Credit Card, or Bank details cannot be read by other people. We store all personal information on protected and encrypted servers. To prevent unauthorized access to your account and ensure that your personal data is secure, please do not share your login details or password with anyone.

WHEN WILL I GET MY ORDER?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: United States 5-​8 business days, International 10-20 business days.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following. Check your shipping confirmation email for any mistakes in the delivery address. Ask your local post office if they have your package.

HOW ARE YOUR PRODUCTS MADE?
Video games and concept art is our inspiration to create a clean and colorful brand. We use 100% organic materials and premium fabric materials, using the direct to garment printing technique.

HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment please contact us.

I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us, within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

WHAT’S YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us.

DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. We have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please contact us, within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

ARE THE PACKAGING MATERIALS RECYCLABLE?
Our poly mailers are 100% recyclable, the poly bags used in our packaging are recyclable, low-density polyethylene because they are made with mixed materials.

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